Contact us
We're here to help
Real people answer every call and message. Pick the fastest option below, or send us a note.
Talk to sales
(863) 363-2050Questions before you buy a cold plunge or Cryo-1? Call us.
Call nowMonday–Friday, 10am–5pm ET
Support
Already ordered?
Have your order number ready so we can help faster.
Quick answers
How long does shipping take?
Cryo-1 usually ships within 1 business day by UPS 3-day. Cold plunges arrive in about 7–10 business days. We email you a tracking link when your order ships.
Can I return my order?
Yes. You have a 15-day trial. Items must be in like-new condition. You pay return shipping, and it is taken out of your refund. Cold plunge returns also have a restocking fee.
What does the warranty cover?
Cryo-1 comes with a 1-year factory warranty. The All-in Gen 4 comes with a 1-year factory warranty, and you can extend it to 3 years for $399 when you order. The Unicorn chiller comes with a 1-year warranty. Send us your order number and tell us what's going on, and we'll help.
Can I pay with HSA or FSA?
Yes, if your plan covers it. Use your HSA or FSA card at checkout like any other card. See how it works.
How do I use Cryo-1?
Turn it on at the setting you want. Let it sit for 1–2 minutes so it reaches temperature. Then hold it in your palm: 1–2 minutes to cool down, or as long as you like to warm up.
Send us a message
We reply within one business day.
About Cryomedics
Better thermal technology, made practical.
We are a team with roots in Northern California and South Florida, united by a shared passion for biohacking, performance, and recovery science.
Our mission is to make advanced thermal technology—once limited to laboratories and elite athletic facilities—accessible, useful, and easy to live with.
