Refund policy

We want you to feel confident purchasing from Cryomedics. This policy applies only to products purchased directly from cryomedics.com.

Cryo-1 Returns

  • Return window: 15 days from delivery.

  • Condition: Must be returned in as-new, resalable condition.

  • Packaging: Original packaging, accessories, components, and identifying labels must be included.

  • Return shipping: Cryomedics will provide the required return shipping label. The cost of the label will be deducted from your refund.

  • Restocking fee: No fee applies when the product is returned complete, undamaged, and in as-new condition. A restocking or condition fee of up to 50% of MSRP may be deducted if the product is damaged, excessively used, incomplete, or returned without its original packaging.

  • Final sale items: Certain VIP, partner, promotional, or specially priced orders may be designated as final sale and are not eligible for return.

Cold Plunge Returns

  • Condition: Cold plunges must be returned in new, undamaged, and resalable condition with all supplied components and accessories.

  • Restocking fee: All approved cold plunge returns are subject to a minimum 10% restocking fee.

  • Return freight: The buyer is responsible for all return freight costs.

  • Return logistics: Cryomedics will coordinate the return freight and make every reasonable effort to keep the process simple and cost-effective.

  • Before ordering: Because cold plunges are large freight-shipped products, we strongly encourage you to speak with one of our product specialists before ordering if you have questions about size, installation, features, electrical requirements, or whether the product is right for you.

We would much rather help you make the right choice before shipment than have you incur the expense and inconvenience of returning a freight-shipped product.

Starting a Return

  • Authorization required: All returns must be approved by Cryomedics before being shipped back.

  • How to request: Submit a request through our Returns Center or contact support@cryomedics.com with your order information.

  • Return instructions: Once approved, we will provide the applicable shipping label, freight arrangements, and return instructions.

  • Unauthorized returns: Products returned without prior authorization may be refused or subject to additional handling costs.

Damaged, Defective, or Incorrect Products

  • Inspection: Please inspect your order when it arrives.

  • Report issues: Contact us within 7 days of delivery if your product arrives damaged, defective, or incorrect.

  • Documentation: Please retain the packaging and provide photos or video if requested.

  • Manufacturing defects: Covered defects are handled as warranty claims rather than standard returns.

  • Cold plunge warranty: Cold plunges and chillers include a 1-year limited warranty from the date of delivery, with technical support and, where appropriate, replacement parts or product replacement.

  • Warranty exclusions: Coverage does not include damage caused by misuse, user error, failure to follow operating instructions, unauthorized modification or repair, or certain events outside normal product use. 

Refunds

  • Inspection required: Refunds are processed after the returned product has been received and inspected.

  • Refund method: Approved refunds are issued to the original payment method.

  • Deductions: Applicable return shipping, freight, restocking, condition, missing-component, or packaging charges will be deducted from the refund.

  • Processing time: Approved refunds are generally processed by Cryomedics within 5–10 business days after inspection. Your bank or payment provider may require additional processing time.

  • Original shipping: Original outbound shipping or freight charges are non-refundable unless otherwise required by law or the return resulted from an error by Cryomedics.

Exchanges

  • Exchanges: We generally do not process direct exchanges. The fastest option is typically to complete an approved return and place a new order.

Policy Changes

Cryomedics reserves the right to update, modify, or change this Return & Refund Policy from time to time.

The policy and terms in effect at the time of your purchase will generally apply to your order, except where changes are required by law or otherwise expressly stated.

Questions?

If you are unsure whether a product is right for you, please contact us before ordering. Our team is happy to help.

support@cryomedics.com