Refund policy

We want you to feel confident buying Cryo-1. If it’s not the right fit, we offer a 21-day satisfaction guaranteed return for eligible purchases.

This policy only applies to products purchased directly from cryomedics.com.

How do I start a return?

Visit our Returns Center
Enter your order number and email address
Select the item you wish to return and submit your request
Once approved, you’ll receive a confirmation email with return instructions and a shipping label

A return authorization is required for all returns.

Eligibility

Item must be returned in original manufacturer packaging with all accessories and materials.
Product must be in good physical condition (not physically broken or damaged).
All original components must be included: Cryo-1 device, Charging cable, All original packaging with barcode.
You must use the provided shipping label
Orders sold as VIP or partner priced items are not eligible for refunds.

Restocking Fee

There are no restocking fees for items returned in a re-sellable condition.
Returns that are damaged, missing parts, accessories, or packaging may incur a 25% restocking fee or the retail value of missing components, whichever is greater.

Return Shipping

Customers are responsible for return shipping costs (unless the return is due to a verified warranty issue). If we provide a prepaid label, its cost will be deducted from your refund. US orders must use our prepaid label, a flat fee of $12.99 will apply.

Damages & Issues

Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong item so we can evaluate and make it right. Devices with manufacturing defects are covered by our 12-month manufacturer warranty and may be repaired or replaced at our discretion.

Exchanges

The fastest way to get what you want is to return the original item (once approved) and place a new order.

Pre-Orders

Pre-order pricing is secured by paying in full or by deposit; the remaining balance is automatically charged in the first week of March before shipment.
You may cancel any time before final billing for a full refund.
After final billing, the order is covered by this Return & Refund Policy and our Warranty terms.

EU 14-Day Cooling-Off (if applicable)

If your order ships into the EU, you may cancel or return within 14 days for any reason. Items must be returned in original packaging with proof of purchase.

Refunds

We’ll notify you after we receive and inspect your return. If approved, refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund.

My question isn’t answered here

If you have any questions about returns, refunds, or eligibility, our support team is happy to help.

Contact us anytime at: support@cryomedics.com

I tend to get cold hands pretty often, and this really helps warm them up and makes them feel more comfortable. After using it, my hands don’t feel as stiff or cold anymore.
It’s simple to use and feels really soothing, so I’ve been reaching for it regularly. Definitely a nice help if you struggle with cold hands like I do.

Lucy C.
I bought this mainly for workouts and I actually feel better during my lifts, not just after. I don’t gas out as fast and feel a little stronger between sets. So far so good. Random bonus though… I have really sensitive skin on my face and tried it on my cheeks/under eyes one morning and omg it’s kinda perfect. I know that’s prob not what it’s for lol but it works way better than an ice pack. No freezing my hands, and I can use it anytime during the day when my face feels puffy or sore. Didn’t expect that at all but I’m really happy I bought it.

Renee W.
Great for the office.
I spend long hours designing and producing, and I’m constantly either too hot or too cold. The Cryo-1 sits on my desk and keeps me comfortable throughout the day. It does exactly what I need it to and has been a really solid addition to my workspace. Also, looks techy, so it goes with my office vibe. I dig it.

Zander
This has been a game changer for me. Im big into sauna therapy and I love using it so I can hit my time goals. I It started out tough to hit 20-30 min in the sauna but this helps cool me down whole still getting the sweat in. My wife also uses it, shes a massage therapist and after her shifts she loves it over using ice baths for her inflamation.

Michael C.
I don’t play pickle ball without it. I love having it cool my hands down in-between matches and cooling the back of my neck. Highly recommend to any sports lover.

jeremy E.