Shipping policy
Last updated: November 12, 2026
Cryomedics currently ships within the United States only. We do not offer international shipping at this time.
Shipping methods, costs, and delivery times vary by product and destination.
Cryo-1 Shipping
All Cryo-1 orders are shipped from Florida.
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Processing time: In-stock orders typically ship within 1 business days, Monday through Friday, excluding holidays.
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Carriers: Cryo-1 orders are generally shipped via USPS or UPS 3 Day.
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Tracking: Once your order ships, tracking information will be sent using the email address or contact information provided at checkout.
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Delivery estimates: Carrier delivery dates are estimates and are not guaranteed by Cryomedics.
Cold Plunge Shipping
Cold plunges and other large products may require freight delivery due to their size and weight.
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Freight carrier: Cryomedics will select an appropriate freight carrier based on the product and delivery location.
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Delivery coordination: The carrier may contact you to coordinate or schedule delivery.
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Contact information: Please provide an accurate phone number and delivery address when ordering freight-shipped products.
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Access: Customers are responsible for ensuring that the delivery location is reasonably accessible for the applicable freight service.
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Delivery timing: Freight delivery dates and transit times are estimates and may vary due to carrier schedules, weather, logistics, or other circumstances outside our reasonable control.
Shipping Costs
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Shipping charges: Applicable parcel or freight charges will be displayed, quoted, or otherwise communicated as part of your purchase.
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Original shipping charges: Original outbound shipping and freight charges are non-refundable except where required by law or where the return results from an error by Cryomedics.
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Returns: Return shipping and freight are governed by our Return & Refund Policy. Cryomedics will provide or coordinate applicable return shipping arrangements, with the customer responsible for return shipping or freight costs as specified in that policy.
Inspecting Your Delivery
Please inspect your order promptly when it arrives.
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Parcel orders: If your package appears damaged, please photograph the packaging and product before discarding any materials.
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Freight orders: Please inspect the shipment for visible damage before or during acceptance whenever reasonably possible. If damage is visible, note it with the freight carrier and take photographs.
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Report problems: Contact Cryomedics within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.
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Keep packaging: Please retain the product and packaging while we evaluate the issue, as photographs, video, packaging, or other documentation may be required.
Shipping damage and manufacturing defects are handled separately from ordinary customer returns. Where appropriate, Cryomedics will work with you and the applicable carrier, manufacturer, or warranty provider to resolve the issue.
Lost or Delayed Shipments
Carrier delays can occasionally occur after an order leaves our facility.
If tracking indicates that your shipment may be lost or has experienced an unusual delay, please contact us at support@cryomedics.com.
Cryomedics will assist with investigating the shipment and, where appropriate, filing a carrier claim or arranging the appropriate resolution.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address and contact information.
Please contact us as soon as possible if you discover an error in your shipping information. Once an order has entered fulfillment or has been transferred to a carrier, we may not be able to change or redirect the shipment.
Additional shipping or handling costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Shipping Communications
Important shipping information, including tracking details and freight-delivery updates, may be communicated by email, SMS where you have provided applicable consent, or directly by the shipping carrier.
Please make sure your email address, telephone number, and delivery information are accurate when placing your order.
Policy Changes
Cryomedics reserves the right to update or modify this Shipping Policy from time to time.
The shipping terms applicable at the time your order is placed will generally apply to that order unless otherwise required by law.
Questions?
For questions regarding shipping or an existing order, contact:
