Privacy policy

Last updated: September 8, 2026

Cryomedics operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Cryomedics is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, make a purchase through, or otherwise interact with the Services or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you reside, and applicable law, we may collect or process:

  • Contact information: Name, billing address, shipping address, phone number, and email address.

  • Payment and financial information: Payment method, billing information, transaction details, payment confirmation, and related payment information. Payment-card information may be processed directly by Shopify or our payment processors.

  • Account information: Username, password, preferences, settings, and other account-related information.

  • Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.

  • Communications: Information you provide when contacting us, including customer service, warranty, return, or support inquiries.

  • Device information: Information about your device, browser, network connection, IP address, and other device or online identifiers.

  • Usage information: Information regarding how and when you interact with, navigate, and use the Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, submit a form, request support, or otherwise provide information to us.

  • Automatically through the Services through your device, browser, cookies, pixels, and similar technologies.

  • From service providers that provide technology, payment processing, fulfillment, shipping, analytics, marketing, customer support, or other services on our behalf.

  • From partners and other third parties where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

  • Providing and improving the Services: To process payments, fulfill orders, arrange shipping, process returns, administer warranties, manage accounts, remember preferences, provide customer service, and improve or personalize the shopping experience.

  • Marketing and advertising: To send promotional communications and display advertisements based on your interactions with Cryomedics, subject to applicable consent and opt-out requirements.

  • SMS communications: To send transactional, account-related, customer-service, and promotional text messages where permitted and where required consent has been provided.

  • Security and fraud prevention: To authenticate users, protect transactions, detect or investigate fraudulent, illegal, unsafe, or malicious activity, and protect Cryomedics, our customers, and others.

  • Communicating with you: To respond to inquiries, provide support, administer purchases and warranties, and maintain our business relationship.

  • Legal and regulatory purposes: To comply with applicable law, respond to lawful requests or legal process, protect our rights, resolve disputes, enforce agreements, and participate in legal proceedings.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the Services, remember preferences, understand how customers use our website, measure performance, prevent fraud, and support advertising and marketing activities.

Depending on your location, you may have the right to control or opt out of certain uses of cookies or personal information for targeted advertising.

Where applicable, you may manage your choices through our website privacy controls or our data-sharing opt-out page.

SMS Messaging and Mobile Communications

If you provide your mobile phone number and expressly opt in, Cryomedics may send you SMS or text messages, including:

  • Order communications: Order confirmations, shipping updates, delivery notifications, and transaction-related information.

  • Customer support: Responses and service-related communications.

  • Account notifications: Information relating to your account or purchases.

  • Marketing messages: Promotional offers and marketing communications where you have consented to receive them.

  • Message frequency: Message frequency varies depending on your interactions with Cryomedics.

  • Carrier charges: Message and data rates may apply.

  • No purchase requirement: Consent to receive marketing text messages is not a condition of purchase.

  • Opt out: You may withdraw consent to receive marketing SMS messages at any time by replying STOP or by using another opt-out method we make available.

  • Help: Reply HELP or contact us at team@cryomedics.com for assistance.

  • SMS privacy: Mobile phone numbers, SMS opt-in information, and SMS consent data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for legitimate business purposes, including:

  • Shopify and technology providers that host or support the Services.

  • Payment processors that process purchases and payments.

  • Shipping, freight, and fulfillment providers that deliver products or facilitate returns.

  • Customer service, email, and SMS providers that help us communicate with customers.

  • Analytics and advertising providers that help us measure performance, understand customer activity, and advertise our products where permitted.

  • Professional service providers such as legal, accounting, insurance, or fraud-prevention providers.

  • Business and marketing partners where permitted by applicable law and subject to applicable opt-out rights.

  • Affiliates or companies within our corporate group.

  • Third parties you direct us to engage with or where you otherwise request or consent to disclosure.

  • Government agencies, courts, or other parties where necessary to comply with law, respond to legal process, protect rights or safety, enforce our policies, or investigate potential wrongdoing.

  • Parties involved in a business transaction such as a merger, acquisition, restructuring, sale, financing, or bankruptcy.

Notwithstanding the above, mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes information about your access to and use of the Services in order to provide, secure, personalize, and improve Shopify services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located outside the country where you reside.

Cryomedics may also use Shopify features that incorporate information from your interactions with our store, Shopify, and other merchants in order to provide enhanced functionality, analytics, personalization, security, and advertising services.

In certain circumstances, Shopify independently determines how personal information is processed and may be responsible for responding to requests relating to that processing.

For more information, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites, platforms, applications, or services.

Cryomedics does not control and is not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

If you follow a third-party link, you should review that party’s privacy policy and terms before providing personal information.

Our inclusion of a link does not necessarily constitute an endorsement of the third party, its content, or its practices.

Children’s Data

The Services are not intended for use by children, and Cryomedics does not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to Cryomedics, please contact us so that we may review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy law, personal information of individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, fulfill legal and contractual obligations, administer warranties, resolve disputes, prevent fraud, and enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • Access / Know: Request access to personal information we maintain about you.

  • Delete: Request deletion of certain personal information.

  • Correct: Request correction of inaccurate personal information.

  • Portability: Request a copy of certain personal information in a portable format.

  • Opt out of sale, sharing, or targeted advertising: Where applicable, request that we not sell or share personal information or use it for targeted advertising as defined under applicable law.

  • Manage communications: Unsubscribe from promotional email communications using the unsubscribe link included in those emails.

  • SMS opt-out: Reply STOP to an SMS message or use another opt-out method provided by Cryomedics.

Where applicable, you can exercise rights relating to data sharing or targeted advertising through our data-sharing opt-out page.

If you visit our website with a recognized Global Privacy Control signal enabled, we will process that signal as required by applicable law.

Other browser-based “Do Not Track” signals may not be recognized unless required by law.

Additional Rights for UK and EEA Residents

If you reside in the United Kingdom or European Economic Area, you may also have rights to:

  • Object to certain processing.

  • Request restriction of processing.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with an applicable data protection authority.

Where required, we process personal information based on one or more lawful bases, including:

  • Performance of a contract with you;

  • Compliance with legal obligations;

  • Our legitimate business interests, provided those interests are not overridden by your rights;

  • Your consent, where consent is required; or

  • Other lawful bases permitted under applicable law.

Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.

Exercising Your Rights

You may exercise applicable privacy rights through the Services or by contacting us using the information below.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may also authorize an agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.

Cryomedics will not discriminate against you for exercising rights provided by applicable privacy law.

We will respond within the time required by applicable law.

International Transfers

Personal information may be transferred, stored, or processed outside the country where you reside.

Where required by applicable law, including for transfers from the European Economic Area or United Kingdom, we rely on legally recognized safeguards such as adequacy decisions, Standard Contractual Clauses, UK-approved transfer mechanisms, or other lawful transfer mechanisms.

Complaints

If you have a complaint regarding how Cryomedics handles your personal information, please contact us using the information below.

Depending on where you reside, you may also have the right to appeal a privacy-rights decision or submit a complaint to an applicable privacy or data protection authority.

Changes to This Privacy Policy

Cryomedics may update this Privacy Policy from time to time to reflect changes in our practices, technology, business operations, legal obligations, or regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the Last updated date.

Changes become effective when posted unless otherwise stated or required by applicable law. Where required, we will provide additional notice or obtain consent before material changes take effect.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Email: team@cryomedics.com

Mail:
Cryomedics
1309 Coffeen Avenue, Suite 1200
Sheridan, WY 82801
USA

For purposes of applicable data protection laws, Cryomedics is the controller of personal information where Cryomedics determines the purposes and means of processing.